1. How do we know if the bags you are selling are authentic?

We verify the authenticity of the bags physically before acquiring them for consignment or direct purchase.


2. How do you verify the authenticity of the bags?

Based on our experience & knowledge in this industry, we are able to make judgements based on the material of the bags, the workmanship and finishing; and even the style and material of the labels. If ever we are in doubt, we would simply reject the offer from the seller.


3. Are there any original receipts to verify the authenticity of the bags?

If our customers provide the receipt(s), we will definitely attach it with the bag. However, a receipt alone cannot verify the authenticity of a bag. Hence, we still rely on our professional process of assessment for each bag that has been brought in.


4. How is the value of the bags assessed?

We assess the value of the bags according to market demand and supply. Other factors that influence the value of the bags include the condition of the bag and its age.


5. How much can I expect for my pre-owned designer label bags?

As a general guide, you can expect a return of 20% to 70% of your receipt purchase price or retail price on the year of your purchase.


6. Do the bags come with any certification, authenticity card, dust bag or box?

Only certain brands like Chanel, Christian Dior and Prada issue authenticity cards. We also include whatever accessories the consigner provides with the bag.


7. What brands do you carry?

We stock most of the top designer brands like Hermès, Louis Vuitton, Bottega Veneta, Loewe, Chanel, Gucci, Prada, Miu Miu and more. You can also expect all kinds of styles, colours and materials, ranging from classics to the latest models.


8. How long have you been in business?

We have been in operation for more than 10 years.


9. Can I put my bags up for consignment in your shop?

Yes, you are welcome to bring your designer label bags in good, resalable condition for an assessment.


10. How much can I save from investing in a designer label bag from Madam Milan?

Your savings can range from 20% to 70%, depending on the designer brand and model.  


* Based on 12 months Installment Payment Plan(IPP).